Change of mind
You may request a change-of-mind refund within 3 calendar days after purchase, provided you have accessed no more than 20 different paid questions and have not completed a full mock test. Repeat visits to the same question do not increase the distinct-question count.
Other issues
Duplicate charges, access that was not delivered, persistent technical problems, and applicable statutory consumer rights receive separate review. Contact newtimeandself@gmail.com with your account email and a description. Do not send passwords or card details.
Review and payment processing
An administrator’s approval is an internal decision, not confirmation that money has been returned. Payments and automatic refunds are currently unavailable. Once a payment provider is connected, processing status and timing will be communicated separately.
Website policies are not legal advice. Payment-provider account approval, including Stripe approval, is not guaranteed. Contact newtimeandself@gmail.com for assistance.